Last Updated: January 15, 2025
Effective Date: January 15, 2025
The following terms and conditions ("Terms") govern all use of the Built A Bot website and all content, services, and products available at or through the website, including, but not limited to, Built A Bot and our API services, (taken together, our "Services"). Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Built A Bot Privacy Policy) and procedures that may be published from time to time by Built A Bot (collectively, the "Agreement"). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades.
Built A Bot is currently owned and operated by Built A Bot.
Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by Built A Bot, acceptance is expressly limited to these Terms.
Use of our Services requires a Built A Bot account. You agree to provide accurate and complete information when registering for an account. You also agree to receive transactional email such as account and billing notifications, as well as marketing communications such as onboarding guidance, new feature announcements, and occasional sales via your provided email address. Marketing communications can be unsubscribed from at any time via the link in the emails.
We may scan your data and content to compile aggregated/anonymized statistics for internal optimization of performance and security.
If you lose access to your Built A Bot account or cancel your membership, access to your data will be lost. We may not be able to recover data more than 14 days after an account becomes inactive. Data deletion initiated by you such as deleting a source or bot is not recoverable.
You grant us a worldwide, royalty-free, non-exclusive license to copy and store your provided data securely as necessary to operate the Service. You retain ownership of your data and can choose to delete it at any time.
Chatbot data such as settings, sources, and logs may be deleted 30 days after creation if you are on a free plan or if your subscription lapses due to cancellation or non-payment. We will send multiple warning emails for non-payment before deleting any data.
Built A Bot services provides an API to integrate with other applications or provide whitelabeled services to your own customers.
If you are using our connected API Services, the following applies:
When using Built A Bot Services, you agree not to:
You should not attempt to generate or share generated:
Built A Bot services require an active paid subscription – including AI chatbot creation, source generation, and hosting of data ("Paid Services"). By using our Paid Service, you agree to pay the specified fees, which we'll charge you for in regular intervals (such as monthly or annually), on a pre-pay basis until you cancel, which you can do at any time on your account overview page or by contacting support.
To ensure uninterrupted service, our Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any taxes). Your Paid Services are renewed for the same interval of time. We may not send a notification of upcoming or paid invoices, but you can access and download all upcoming and past invoices in your Billing Dashboard.
If you choose to cancel your subscription, your membership will remain active until the end of your current billing cycle.
If you choose to upgrade your billing plan (i.e. Personal to Standard), we will charge your payment method immediately the new plan amount prorated to the end of the billing period. Any unused usage from the previous plan is applied as a credit to this invoice.
If you choose to downgrade your plan, the plan change will be immediate, and any unused credit from the previous plan will be applied to future invoices.
If your payment fails or Paid Services are otherwise not paid for on time, we may immediately cancel or revoke your access to the Paid Services.
We reserve the right to refuse service or cancel your subscription and revoke membership access with a prorated refund for any reason we deem appropriate.
We reserve the right to change fees or plans with at least 90 days' notice. When changing fees, we will give you advance notice of the fee change via email and/or a notice in our dashboard. If you don't agree with the fee changes, you can cancel your Paid Service. Continued use after the effective date constitutes acceptance.
Subscribers on retired pricing plans ("Legacy Plans") retain their existing prices and feature limits. Newly launched features may not be available on these plans and require migrating to a current plan level to access. We may discontinue any Legacy Plan with at least 90 days' notice, after which accounts will automatically migrate to an equivalent current plan unless canceled.
If you are experiencing a technical issue, before requesting a refund, let our support team help resolve the issue by submitting your request via our support widget or an email to [email protected]
Our 14-day money back guarantee will be honored if it's been less than 14 days from signing up for our services. Refunds under our guarantee will be provided only on request by email, are available only once per person or entity, and will not apply if your account is in violation of these Terms of Service. If you request a refund under our guarantee, you will immediately lose paid access to your account and all data will be deleted.
Refunds requested outside the 14-day guarantee window are issued at the discretion of our support staff based on product usage. No refunds whatsoever will be given for scheduled subscription payments after 30 days, except in the rare case that it is due to billing errors on our end. All refunds processed outside the 14-day guarantee window at the discretion of our support staff are subject to a 5% fee to cover our credit card processing and transaction fees.
If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services instead of working with our team to resolve your billing issue, this is known as "chargeback fraud" and is illegal. It costs us substantial fees and damages our reputation with our payment processors. We will fight all cases of chargeback fraud with your bank and reserve the right to pursue legal action. We will not provide a refund and we will revoke current and future access to our Services in general.
In some cases our plans may include a free trial. We require you to provide your payment details to start a free trial. You will not be charged until the end of your free trial period.
Free trials are regulated by a few simple rules outlined below:
We offer our Services 'as is', with no implied meaning that all Services will function exactly as you wish or with all 3rd party integrations.
Support is provided by using our AI support agent or submitting a ticket for ongoing follow-up and tracking.
We commit to having our support team respond within 24 hours. Resolution times of issues will depend on the complexity, support queue, and the availability of the appropriate staff member to address the issue.
You will be solely responsible and liable for any activity that occurs under your username or with your API keys. You are responsible for keeping your password secure and you must immediately notify Built A Bot of any unauthorized uses of its services, its account, or any other breaches of security.
Our Services are not directed to children. Access to and use of our Services is only for those over the age of 13 (or 16 in the European Union). If you are younger than this, you may not register for or use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older (16 years or older in the European Union).
Our Services are provided "as is." Built A Bot and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Built A Bot nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.
Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of the United States, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the federal courts located in the United States.
In no event will Built A Bot, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Built A Bot under this Agreement during the twelve (12) month period prior to the cause of action. Built A Bot shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
You grant us the right to use your company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications, subject to your standard trademark usage guidelines as provided to us from time-to-time. If you don't want to be listed, you may send an email to [email protected] declining to be used as a reference.
The terms of the Data Processing Agreement ("DPA") are hereby incorporated by reference and will apply to the extent any Customer Data includes Personal Data. The DPA sets out how we will process Personal Data on your behalf in connection with the Subscription Services provided to you under this Agreement. We will maintain commercially appropriate administrative, physical, and technical safeguards to protect Personal Data as described in the DPA, including our Security Measures in Annex 2 of our DPA.
You agree not to use the Built A Bot:
All usage must also comply OpenAI's Terms of Usage.
These Terms of Service were last updated on January 15, 2025.